Токсичные коллеги. Как работать с невыносимыми людьми - Тесса Уэст
Шрифт:
Интервал:
Закладка:
74
Джон Готтман – профессор психологии в Вашингтонском университете, известный во всем мире психолог, завоевавший признание работами о стабильности в браке и вероятности разводов. Входит в список «Десять самых влиятельных терапевтов», составленный Psychotherapy Networker. Автор 190 опубликованных научных статей, а также автор и соавтор сорока книг. Прим. ред.
75
John M. Gottman, “Repair and the core triad of balance”, in The Marriage Clinic: A Scientifically-Based Marital Therapy (New York: W. W. Norton & Company, 1999).
76
John M. Gottman, The Seven Principles for Making Marriage Work (New York: Crown, 1999).
77
Kathleen A. Eldridge et al., “Demand-withdraw communication in severely distressed, moderately distressed, and nondistressed couples: Rigidity and polarity during relationship and personal problem discussions”, Journal of Family Psychology 21, no. 2 (2007), https://doi.org/10.1037/0893-3200.21.2.218.
78
Annamarie Mann, “What are the best employee perks? Four questions to ask first”, Gallup, August 2017, www.gallup.com/workplace/236141/best-employee-perks-questions-ask-first.aspx.
79
Brigid Schulte, “Millennials want a work life balance. Their bosses just don’t get why”, The Washington Post, May 5, 2015, www.washingtonpost.com/local/millennials-want-a-work-life-balance-their-bosses-just-dont-get-why/2015/05/05/1859369e-f376-11e4-84a6-6d7c67c50db0_story.html.
80
Shauna W., “David Lee Roth explains Van Halen’s no brown M&Ms rule”, Ultimate Classic Rock, 2012, https://ultimateclassicrock.com/david-lee-roth-van-halen-brown-mms-rule.
81
Eleni Zoe, “Satisfaction with Onboarding: What New Hires Want”, TalentLMS, August 22, 2019, www.talentlms.com/blog/new-employee-onboarding-study.
82
C. Lampic et al., “Short– and long-term anxiety and depression in women recalled after breast cancer screening”, European Journal of Cancer 37, no. 4 (March 2001), https://doi.org/10.1016/S0959-8049(00)00426-3; Patricia Pineault, “Breast Cancer Screening: Women’s Experiences of Waiting for Further Testing”, Oncology Nursing Forum 34, no. 4 (July 2007).
83
Kate Sweeny et al., “Two definitions of waiting well”, Emotion 16, no. 1 (2016), https://doi.org/10.1037/emo0000117.
84
Kristy Threlkeld, “Employee Burnout Report: COVID-19’s Impact and 3 Strategies to Curb It”, Indeed, March 11, 2021, www.indeed.com/lead/preventing-employee-burnout-report.
85
Gallup, “The Manager Experience Series: Top Challenges & Perks of Managers”, www.gallup.com/workplace/259820/manager-experience-challenges-perk-perspective-paper.aspx?g_source=link_wwwv9&g_campaign=item_259466&g_medium=copy
86
Alyssa Place, “How managers can protect themselves from burnout”, Employee Benefit News, March 11, 2021, www.benefitnews.com/news/how-managers-can-protect-themselves-from-burnout.
87
Randall Beck and James Harter, “Why good managers are so rare”, Harvard Business Review, March 13, 2014, https://hbr.org/2014/03/why-good-managers-are-so-rare?utm_source=link_wwwv9&utm_campaign=item_231593&utm_medium=copy.
88
Julian Birkinshaw and Simon Caulkin, “How Should Managers Spend Their Time? Finding More Time for Real Management” Business Strategy Review 23, no. 4 (2012), https://doi.org/10.1111/j.1467–8616.2012.00901.x.
89
Sharyn E. Herzig and Nerina L. Jimmieson, “Middle managers’ uncertainty management during organizational change”, Leadership & Organization Development Journal 27, no. 8 (2006), https://doi.org/10.1108/01437730610709264.
90
Michael E. Porter and Nitin Nohria, “How CEOs manage time”, Harvard Business Review, July – August 2018, https://hbr.org/2018/07/the-leaders-calendar#:~:text=The%20leaders%20in%20our%20study,days%2C%20averaging%202.4%20hours%20daily.
91
Annabel Fenwick Elliott, “Are you a first date fibber? Two thirds of us admit to doing it… with men lying most about their wealth and women shaving four years off their age”, Daily Mail, April 8, 2015, www.dailymail.co.uk/femail/article-3030591/Two-thirds-admit-lying-date.html.
92
HireRight, “Liar, liar! The pants and the rest of you are fired”, August 10, 2020, www.hireright.com/blog/tag/lied-on-resume.
93
Philip F. Stahel et al., “The 5th anniversary of the ‘Universal Protocol’: Pitfalls and pearls revisited”, Patient Safety in Surgery 3, no. 1 (July 2009), https://doi.org/10.1186/1754-9493-3-14.
94
Balraj S. Jhawar, Demytra Mitsis and Neil Duggal, “Wrong-sided and wrong-level neurosurgery: A national survey”, Journal of Neurosurgery: Spine SPI 7, no. 5 (November 2007), https://doi.org/10.3171/spi-07/11/467.
95
Ken Blanchard Companies – консалтинговая компания, основанная Кеном Бланшаром, экспертом по менеджменту, автором многих бестселлеров. Его книга The One Minute Manager, первая бизнес-притча, ставшая широко известной, была продана в количестве более 13 миллионов копий и переведена на 37 языков. Прим. ред.
96
David Witt, “2020 Leadership development trends, challenges, and opportunities”, Ken Blanchard Companies, January 2, 2020, https://resources.kenblanchard.com/blanchard-leaderchat/2020-leadership-development-trends-challenges-and-opportunities.
97
Джулиан Биркиншоу – доцент кафедры стратегического и международного менеджмента London Business School и сотрудник Advanced Institute of Management Research. Журнал Management Today назвал Биркиншоу одним из шести гуру управления следующего поколения. Саймон Колкин – известный английский бизнес-журналист, колумнист газеты The Guardian. Прим. ред.
98
В 1944 году режиссер Джордж Кьюкор поставил по этой пьесе одноименный фильм с Ингрид Бергман в главной роли.
99
Кузнечиковые, или скорпионовые, хомячки обитают на территории от Южной Канады до Северной Мексики.
100
Ashlee H. Rowe et al., “Voltage-Gated Sodium Channel in Grasshopper Mice Defends Against Bark Scorpion Toxin”, Science 342, no. 6157 (2013), https://doi.org/10.1126/science.1236451.
101
Bella M. DePaulo et al., “Cues to deception”, Psychological Bulletin 129, no. 1 (2003), https://doi.org/10.1037/0033-2909.129.1.74.
102
Maria Hartwig and Charles F. Bond, Jr., “Why do lie-catchers fail? A lens model meta-analysis of human lie judgments”, Psychological Bulletin 137, no. 4 (2011), https://doi.org/10.1037/a0023589.
103
Michael G. Aamodt and Heather Custer, “Who Can Best Catch a Liar?”, Forensic Examiner 15, no. 1 (Spring 2006); Charles F. Bond and Bella M. DePaulo, “Accuracy of Deception Judgments”, Personality and Social Psychology Review 10, no. 3 (2006), https://doi.org/10.1207/s15327957pspr1003_2.
104
David F. Larcker and Anastasia A. Zakolyukina, “Detecting Deceptive Discussions in Conference Calls”, Jerks_9780593192306_all_6p_r2.indd 254 11/12/21 12:51 AM Jerks_9780593192306_all_6p_r2.indd Journal of Accounting Research 50, no. 2 (February 2012), https://doi.org/10.1111/j.1475-679X.2012.00450.x.
105
Hee Sun Park et al., “How people really detect lies,” Communication Monographs 69, no. 2 (June 2002), https://doi.org/10.1080/714041710.
106
Bertjan Doosje et al., “Terrorism, radicalization and deradicalization”, Current Opinion in Psychology 11 (October 2016), https://doi.org/10.1016/j.copsyc.2016.06.008.
107
Vera E. Mouradian, “Abuse in intimate relationships: Defining the multiple dimensions and terms”, National Violence Against
