Взломай код общения. Как говорить убедительно, заключать выгодные сделки и влиять на людей - Ванесса ван Эдвардс
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Всегда старайтесь понять контекст происходящего. Может быть, только что включили кондиционер, и человек скрестил руки потому, что ему стало холодно? Чуть позже мы обязательно поговорим о контексте. Прим. автора.
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