Категории
Самые читаемые
RUSBOOK.SU » Бизнес » Маркетинг, PR, реклама » Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер

Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер

Читать онлайн Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер

Шрифт:

-
+

Интервал:

-
+

Закладка:

Сделать
1 ... 61 62 63 64 65 66 67 68 69 ... 76
Перейти на страницу:
Share Giant,” CNN Business, April 2, 2019, www.cnn.com/interactive/2019/03/business/lyft-history/index.html.

122

Newton, “This Is Uber’s Playbook.”

123

Newton, “This Is Uber’s Playbook.”

124

Alba, “The Many, Many Ways Uber Screwed Up.”

125

Cassandra Khaw, “Uber Accused of Booking 5,560 Fake Lyft Rides,” Verge, August 12, 2014, www.theverge.com/2014/8/12/5994077/uber-cancellation-accusations.

126

От англ. gamify — превращать в игру, представлять в виде игры. Прим. ред.

127

Noam Scheiber, “How Uber Uses Psychological Tricks to Push Its Drivers’ Buttons,” New York Times, April 2, 2017, www.nytimes.com/interactive/2017/04/02/technology/uber-drivers-psychological-tricks.html.

128

Scheiber, “How Uber Uses Psychological Tricks.”

129

Sucher and McManus, “The Ritz-Carlton,” 12.

130

Sucher and McManus, “The Ritz-Carlton,” 23.

131

Dawn Bailey, “Is the Customer Really Always Right? A Hotel Company Invests in Its Employees First,” NIST, July 27, 2017, www.nist.gov/blogs/blogrige/customer-really-always-right-hotel-company-invests-its-employees-first.

132

Sucher and McManus, “The Ritz-Carlton,” 6.

133

Aarian Marshall, “New York City Goes After Uber and Lyft,” Wired, August 8, 2010, www.wired.com/story/new-york-city-cap-uber-lyft/.

134

Henry Goldman, “NYC Mayor Seeks to Extend Uber, Lyft Limits to Combat Congrestion,” Bloomberg, June 12, 2019, www.bloomberg.com/news/articles/2019-06-12/nyc-mayor-seeks-to-extend-uber-lyft-limits-to-combat-congestion.

135

Andrew J. Hawkins, “New York City Extends Its Cap on New Uber and Lyft Vehicles,” Verge, August 7, 2019, www.theverge.com/2019/8/7/20758796/nyc-uber-lyft-cap-extended-tlc-de-blasio.

136

Jonathan Stempel, “Uber Sues New York City over Cruising and Licensing Caps,” Reuters, September 20, 2019, www.reuters.com/article/us-uber-new-york/uber-sues-new-york-city-over-cruising-and-licensing-caps-idUSKBN1W52AV.

137

Elizabeth Kim, “Judge Strikes Down De Blasio’s Cruising Time Caps on Uber, Lyft,” Gothamist, December 24, 2019, https://gothamist.com/news/judge-strikes-down-de-blasios-cruising-time-restrictions-uber-lyft.

138

Holson, “To Delete or Not to Delete.”

139

Uber, “Uber Announces Results for Fourth Quarter and Full Year 2019,” February 6, 2020, https://investor.uber.com/news-events/news/press-release-details/2020/Uber-Announces-Results-for-Fourth-Quarter-and-Full-Year-2019/.

140

Heather Somerville, “Study Finds Uber’s Growth Slows After Year of Scandal; Lyft Benefits,” Reuters, May 14, 2018, www.reuters.com/article/us-uber-growth/study-finds-ubers-growth-slows-after-year-of-scandal-lyft-benefits-idUSKCN1IF31A.

141

Somerville, “Study Finds.”

142

Rani Molla, “Lyft Has Eaten into Uber’s U.S. Market Share, New Data Suggests,” Vox, December 12, 2018, www.vox.com/2018/12/12/18134882/lyft-uber-ride-car-market-share.

143

Elizabeth Schulze, “Uber Drivers’ Strike Takes Off in Front of Company Headquarters Ahead of $90 Billion IPO,” CNBC, May 8, 2019, www.cnbc.com/2019/05/08/uber-drivers-strike-over-low-wages-benefits-ahead-of-ipo.html.

144

Kate Conger, “Uber’s First Earnings Report After I.P.O.: $1 Billion Loss,” New York Times, May 30, 2019, www.nytimes.com/2019/05/30/technology/uber-earnings-report.html.

145

Mindy Scheier, “How Adaptive Clothing Empowers People with Disabilities,” TED [video], November 2017, www.ted.com/talks/mindy_scheier_how_adaptive_clothing_empowers_people_with_disabilities/transcript.

146

Scheier, “How Adaptive Clothing Empowers.”

147

Centers for Disease Control and Prevention, “Disability Impacts All of Us,” accessed November 13, 2020, www.cdc.gov/ncbddd/disabilityandhealth/infographic-disability-impacts-all.html.

148

Cindy Boren, “A Timeline of Colin Kaepernick’s Protests Against Police Brutality, Four Years After They Began,” Washington Post, August 26, 2020, www.washingtonpost.com/sports/2020/06/01/colin-kaepernick-kneeling-history/.

149

The State of Fashion 2019 (New York: McKinsey & Company), 47, accessed April 24, 2020, www.mckinsey.com/~/media/McKinsey/Industries/Retail/Our%20Insights/The%20State%20of%20Fashion%202019%20A%20year%20of%20awakening/The-State-of-Fashion-2019-final.pdf.

150

Mike Gröndahl, Keith Collins, and James Glanz, “The Dangerous Flaws in Boegin’s Automated System,” New York Times, April 4, 2019, www.nytimes.com/interactive/2019/03/29/business/boeing-737-max-8-flaws.html.

151

David Gelles, “‘I Honestly Don’t Trust Many People at Boeing’: A Broken Culture Exposed,” New York Times, January 10, 2020, www.nytimes.com/2020/01/10/business/boeing-737-employees-messages.html.

152

Kevin Granville, “Facebook

and Cambridge Analytica: What You Need to Know as Fallout Widens,” New York Times, March 19, 2018, www.nytimes.com/2018/03/19/technology/Facebook-cambridge-analytica-explained.html?mtrref=www.google.com, accessed October 2018.

153

Martha C. Nussbaum, Love’s Knowledge: Essays on Philosophy and Literature (New York: Oxford University Press, 1990), 163.

154

Matthew Huston, “Selfishness Is Learned,” Nautilus, June 9, 2016, http://nautil.us/issue/37/currents/selfishness-is-learned.

155

David G. Rand, Joshua D. Greene, and Martin A. Nowak, “Spontaneous Giving and Calculated Greed,” Nature 489, no. 7416 (2012): 427–430.

156

David G. Rand, “Cooperation, Fast and Slow: Meta-Analytic Evidence for a Theory of Social Heuristics and Self-Interested Deliberation,” Psychological Science 27, no. 9 (2016): 1192–1206.

157

Ernst Fehr and Ivo Schurtenberger, “Normative Foundations of Human Cooperation,” Nature Human Behaviour 2, no. 7 (2018): 458–486.

158

Daniel L. Ames and Susan T. Fiske, “Intentional Harms Are Worse, Even When They’re Not,” Psychological Science 24, no. 9 (September 2013): 1755–1762.

159

Daniel L. Ames and Susan T. Fiske, “Perceived Intent Motivates People to Magnify Harms,” PNAS 112, no. 12 (March 2015): 3599–3605.

160

Casey Newton, “This Is Uber’s Playbook for Sabotaging Lyft,” Verge, August 26, 2014, www.theverge.com/2014/8/26/6067663/this-is-ubers-playbook-for-sabotaging-lyft.

161

“Test Act,” Encyclopedia Britannica, accessed April 30, 2020, www.britannica.com/topic/test-act.

162

Richard Turnbull, Quaker Capitalism: Lessons for Today (Oxford: Centre for Enterprise, Markets and Ethics, 2014), 14, http://theceme.org/wp-content/uploads/2015/07/Quaker-Capitalism.pdf.

163

Niko Matouschek, “If You’re Getting Ripped Off, It’s Not Surprising,” Kellogg School of Management, accessed April 30, 2020, www.kellogg.northwestern.edu/trust-project/videos/matouschek-ep-3.aspx.

164

“Doing Business the Quaker Way,” Forbes, October 9, 2009, www.forbes.com/2009/10/09/quaker-business-meetings-leadership-society-friends.html#375dfe4e29fa.

165

“Doing Business the Quaker Way.”

166

Turnbull,

1 ... 61 62 63 64 65 66 67 68 69 ... 76
Перейти на страницу:
На этой странице вы можете бесплатно скачать Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер торрент бесплатно.
Комментарии
Открыть боковую панель
Комментарии
Сергій
Сергій 25.01.2024 - 17:17
"Убийство миссис Спэнлоу" от Агаты Кристи – это великолепный детектив, который завораживает с первой страницы и держит в напряжении до последнего момента. Кристи, как всегда, мастерски строит