Категории
Самые читаемые
RUSBOOK.SU » Бизнес » Маркетинг, PR, реклама » Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер

Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер

Читать онлайн Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер

Шрифт:

-
+

Интервал:

-
+

Закладка:

Сделать
1 ... 67 68 69 70 71 72 73 74 75 76
Перейти на страницу:
2014, www.caranddriver.com/news/a15361948/honda-taking-heat-for-hiding-deaths-injuries-from-exploding-airbag-recalls/.

475

National Highway Traffic Safety Administration (NHTSA), “Supplemental Statement for the Record: NHTSA’s Historical Timeline of Events Regarding Takata Inflator Ruptures,” October 22, 2015, 2, www.nhtsa.gov/sites/nhtsa.dot.gov/files/documents/nhtsa_historical_timeline_takata_in_flators.pdf.

476

NHTSA, “Supplemental Statement,” 3.

477

NHTSA, “Fact Sheet: Takata Recall History and Key Terms,” May 4, 2016, www.nhtsa.gov/sites/nhtsa.dot.gov/files/documents/20160504-fact_sheet-takata-recall-history-key-terms.pdf.

478

“Takata Settles with Injured Drivers to Exit Bankruptcy,” Associated Press, February 12, 2018, www.usatoday.com/story/money/cars/2018/02/12/takata-settles-injured-drivers-exit-bankruptcy/328396002/.

479

Charisse Jones and Nathan Bomey, “Timeline: How Takata’s Air-Bag Scandal Erupted,” USA Today, June 25, 2017, www.usatoday.com/story/money/2017/06/25/takata-air-bag-scandal-timeline/103184598/.

480

“Takata Settles with Injured Drivers.”

481

Amanda Ripley, “How to Get Out Alive,” Time, April 25, 2005, http://content.time.com/time/magazine/article/0,9171,1053663,00.html.

482

Ripley, “How to Get Out Alive.”

483

Michael Haselhuhn, Maurice E. Schweitzer, Laura Kray, and Jessica A. Kennedy, “When Trust Is Easily Broken, and When It’s Not,” Harvard Business Review, February 17, 2016, https://hbr.org/2016/02/when-trust-is-easily-broken-and-when-its-not.

484

Paul Slovic, “Perceived Risk, Trust, and Democracy,” Risk Analysis 13, no. 6 (1993): 675–682.

485

Slovic, “Perceived Risk.”

486

Dave McNary, “After Oscars Mishap, PricewaterhouseCoopers Tightens Envelope Procedure,” Variety, January 22, 2018, https://variety.com/2018/film/news/oscars-new-envelope-procedures-pricewaterhousecoopers-1202672294/.

487

David Gelles and Sapna Maheshwari, “Oscars Mistake Casts Unwanted Spotlight on PwC,” New York Times, February 27, 2017, www.nytimes.com/2017/02/27/business/media/pwc-oscars-best-picture.html.

488

Oscars, “Statement from PricewaterhouseCoopers,” February 27, 2017, www.oscars.org/news/statement-pricewaterhousecoopers.

489

Joanna Robinson, “The Oscars Have an Intense, Six-Step Plan to Avoid Another Envelope Disaster,” Vanity Fair, January 22, 2018, www.vanityfair.com/hollywood/2018/01/oscars-envelope-new-rules-moonlight-la-la-land.

490

Peter H. Kim, Donald L. Ferrin, Cecily D. Cooper, Kurt T. Dirks, “Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence-Versus Integrity-Based Trust Violations,” Journal of Applied Psychology 89 (February 2004): 104–118.

491

Антидиффамационная лига — американская правозащитная организация, противостоящая антисемитизму. Прим. науч. ред.

492

Anti-Defamation League, “ADL Letter to Tommy Hilfiger,” July 11, 2001, www.adl.org/news/letters/adl-letter-to-tommy-hilfiger.

493

“Did Oprah Winfrey Throw Tommy Hilfiger Off Her Show for Making a Racist Comment?” Snopes, February 12, 2000, www.snopes.com/fact-check/tommy-hilfiger-oprah/.

494

Debra L. Shapiro, “The Effects of Explanations on Negative Reactions to Deceit,” Administrative Science Quarterly 36, no. 4 (December 1991): 614–630.

495

Mika Gröndahl, “Investigating the Cause of the Deepwater Horizon Blowout,” New York Times, June 21, 2010, https://archive.nytimes.com/www.nytimes.com/interactive/2010/06/21/us/20100621-bop.html.

496

Environmental Protection Agency, “Deepwater Horizon — BP Gulf of Mexico Oil Spill,” accessed July 14, 2020, www.epa.gov/enforcement/deepwater-horizon-bp-gulf-mexico-oil-spill.

497

Debbie Elliott, “5 Years After BP Oil Spill, Effects Linger and Recovery Is Slow,” NPR, April 20, 2015, www.npr.org/2015/04/20/400374744/5-years-after-bp-oil-spill-effects-linger-and-recovery-is-slow.

498

Alejandra Borunda, “We Still Don’t Know the Full Impacts of the BP Oil Spill, 10 Years Later,” National Geographic, April 20, 2020, www.nationalgeographic.com/science/2020/04/bp-oil-spill-still-dont-know-effects-decade-later/#close.

499

National Ocean Service, “Deepwater Horizon Oil Spill,” April 20, 2017, https://oceanservice.noaa.gov/news/apr17/dwh-protected-species.html.

500

Justin P. Lewis, Joseph H. Tarnecki, Steven B. Garner, David D. Chagaris, and William F. Patterson III, “Changes in Reef Fish Community Structure Following the Deepwater Horizon Oil Spill,” Scientific Reports 10, no. 1 (April 2020), https://doi.org/10.1038/s41598-020-62574-y.

501

Richard Pallardy, “Deepwater Horizon Oil Spill,” Encyclopedia Britannica, accessed July 9, 2010, www.britannica.com/event/Deepwater-Horizon-oil-spill/Environmental-costs.

502

Debbie Elliott, “The BP Oil Disaster, 10 Years Later,” NPR, April 20, 2020, www.npr.org/2020/04/20/839138445/the-bp-oil-disaster-10-years-later.

503

“Hayward — Life Back,” CNN, July 21, 2016, YouTube video, www.youtube.com/watch?v=EZraCNZZ7U8.

504

Roy J. Lewicki, Beth Polin, and Robert B. Lount Jr., “An Exploration of the Structure of Effective Apologies,” Negotiation and Conflict Management Research 9, no. 2 (April 2016): 177–196, https://doi.org/10.1111/ncmr.12073.

505

Edward C. Tomlinson, Brian R. Dineen, and Roy J. Lewicki, “The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise,” Journal of Management 30, no. 2 (2004): 165–187, https://doi.org/10.1016/j.jm.2003.01.003.

506

Chris Isidore, “JetBlue’s Winter Nightmare,” CNN Business, January 7, 2014, https://money.cnn.com/2014/01/07/news/companies/jetblue/.

507

Joseph Avila, “The JetBlue Post Morterm, Part 1: What Went Wrong?” CBSD News, February 22, 2007, www.cbsnews.com/news/the-jetblue-post-mortem-part-1-what-went-wrong/.

508

Президентский день — американский федеральный праздник, посвященный должности президента. Прим. ред.

509

Public Apology Central, “JetBlue Airways,” accessed July 15, 2020, http://publicapologycentral.com/apologia-archive/corporate-2/jet-blue/.

510

JetBlue, “JetBlue Announces the JetBlue Customer Bill of Rights,” February 20, 2007, http://mediaroom.jetblue.com/investor-relations/press-releases/2007/02-20-2007-015119917.

511

Adam Hanft, “Firing Neeleman; JetBlue Just Blew It,” Fast Company, May 14, 2007, www.fastcompany.com/660116/firing-neeleman-jetblue-just-blew-it.

512

Donald L. Ferrin, Cecily D. Cooper, Kurt T. Dirks, and Peter H. Kim, “Heads Will Roll! Routes to Effective Trust Repair in the Aftermath of a CEO Transgression,” Journal of Trust Research 8, no. 1 (2018): 7–30.

513

Matthew Campbell, Christoph Rauwald, and Chris Reiter, “How Volkswagen Walked Away from a Near-Fatal Crash,” Bloomberg, March 29, 2018, www.bloomberg.com/news/features/2018-03-29/how-volkswagen-walked-away-from-a-near-fatal-crash.

514

Edward Taylor and Jan Schwartz, “Bet Everything on Electric: Inside Volkswagen’s Radical Strategy Shift,” Reuters, February 6, 2019, www.reuters.com/article/us-volkswagen-electric-insight/bet-everything-on-electric-inside-volkswagens-radical-strategy-shift-idUSKCN1PV0K4.

515

Jonathon Ramsey, “Volkswagen ID.3

1 ... 67 68 69 70 71 72 73 74 75 76
Перейти на страницу:
На этой странице вы можете бесплатно скачать Сила в доверии. Как создать и не потерять один из самых важных нематериальных активов компании - Сандра Сачер торрент бесплатно.
Комментарии
Открыть боковую панель
Комментарии
Сергій
Сергій 25.01.2024 - 17:17
"Убийство миссис Спэнлоу" от Агаты Кристи – это великолепный детектив, который завораживает с первой страницы и держит в напряжении до последнего момента. Кристи, как всегда, мастерски строит